Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Yes, to avoid any monetary forfiture all reservations must be cancelled 72 hour prior to your delivery date, Cancellations within 72 hours will forfeit your full  payment.  All Cancellations prior to  72 hours and for inclement weather  will be issued an in store credit to be used with in one year from the date of the event,  Once we arrive on property,  there will be no refunds or credits.

Yes all orders are paid in full at the time of the reservation. If your party or event is cancelled due to poor weather conditions, we will issue a store credit for one year.

Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We only accept checks from churches, schools, and other businesses 7 days minimum prior to event.

Yes, our rentals are constructed with quality and safety in mind! All units are constructed from commercial grade vinyl, with double stitching and are fire retardant.

Units are routinely sanitized beyond normal cleaning with an anti-bacterial/anti-microbial solution for additional protection.

We are committed to making sure you have a clean, healthy, and safe rental experience.

You will have an opportunity to inspect equipment at time of setup.

Our crews can and may need to clean equipment on site as logistics, travel factors (gravel or dirt roads) and weather can impact equipment condition.

Immediately call us at (214) 635-6256  with any concerns regarding personnel or equipment. In case of a emergency, dial 911.

Power failure is the primary source of inflatable failures.

-Check the plugs, is the connection loose? Did someone trip it out of place?

-Is the Blower Motor still in the on position?

-Check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.

-Immediately remove any persons playing in or on the inflatable during a power failure.

No,  please don’t cut your grass within 48 hours of the event unless your are going to bag the clippings.  Freshly cut grass Grass and bounce houses don’t mix, it creates a cleaning mess.

Absolutely! It’s by no means necessary, but if you feel your delivery staff went above and beyond you are more than welcome to tip them!

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.